Refund Policy

At Carnify, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we have created this policy to ensure a smooth return process.

365-Day Money Back Guarantee

We offer a 365-day satisfaction guarantee: if you’re not completely satisfied, contact us for a full refund - even if the bottles are empty, no questions asked.

Return Process

To initiate a refund, please contact our customer service team through our website. You will need to provide your order number and reason for return. Upon approval, we will provide you with return shipping instructions.

Refund Processing

Once we receive and inspect your return, we will notify you about the status of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days. Please allow an additional 2-5 business days for the refund to appear in your account, depending on your financial institution.

Damaged or Incorrect Items

If you receive damaged or incorrect items, please contact us within 48 hours of delivery with photos of the damaged products or packaging. We will arrange for a replacement or full refund, including shipping costs, at our discretion.

Exchange Policy

We do not process direct exchanges; if you wish to exchange an item, please return the original purchase following our return process and place a new order for your desired item.

Right to Modify

We reserve the right to modify this policy at any time. Any changes will be posted on this page with an updated date.

Consumer Protection

This policy does not affect your statutory rights under applicable consumer protection laws.